Flipdish have Payout Reports to help you understand exactly how much you’re getting paid and what fees Flipdish is charging. We aim to be 100% transparent and these reports will help you understand exactly what you got paid and why.

What are the Payout Reports?

For every payout you receive from Flipdish, you can view a corresponding Payout Report that shows a detailed breakdown of how we calculated your payout and Flipdish fees.

How do I access Payout Reports?

Navigate to Payouts > Payouts in the Flipdish Portal to see a list of your payouts. You can click into any individual payout to see the Payout Details.

Who has access to this feature?

This feature is currently only accessible to those with Owner, Managed Owners and Finance Manager permissions.

How far back do the reports go?

You can see payouts listed from 1st January 2023 onwards on the Payouts page.

Can I see how my payout was broken down by Sales Channel?

Yes! If you have multiple sales channels associated with a particular bank account, you can sales channel filter option below the overview to see a breakdown by store. By default, we will show payout information for all stores associated with your payout. Note that the total payout amount in the overview will not change as there was only a single payment made.

Can I export my payout information?

Yes, you can download a number of CSVs from the top right of the page. Note that certain options may not show depending on which Flipdish products you use.

What timezone are payouts calculated in?

Payouts are always based on UTC timezone. Your payout includes orders that were accepted within the date period shown in the Overview section.

Your payout will include orders that were accepted up to midnight UTC the day before the payout. Orders placed after midnight will be included in the payout on the following day.

What is the amount in the Overview section?

This is the actual payout amount that you should receive into your bank account.

How do I verify my payout amount?

We have provided a Summary section to give a high-level overview of how we calculated your payout. You can see this when you click into a particular payout from the Payouts page.

You can add up the totals for each subsection to see how we arrived at your payout amount.

Payout Amount = Total revenue, minus cash collected, Flipdish fees, and any adjustments.

Below the summary we provide a more detailed breakdown, and the CSV downloads can be used to see the specific orders that are included in the payout.

Why is cash deducted?

For cash orders you collect the money directly from customers; as you already have this money there is nothing left to pay out for these orders.

However, you can see all your cash orders and relevant fees charged in Online Orders CSV.

The revenue tab shows the split between sales, delivery charges, and tips. If you use multiple Flipdish products you will see this breakdown by product as well as the total, otherwise you will only see a single column.

Why does the ‘Total Payout’ in the Summary differ to the amount in the ‘Overview’?

The amount in the Overview section will always be the actual payout amount you received. It is worth noting that the Summary section will be impacted by your choice of sales channel(s) in the sales channels filter. It is also possible that the amount in the Summary section will be a few cent off the actual payout due to rounding. We would usually expect these differences to be very small.

The fees tab shows your Flipdish fees on your orders as well as the number of orders to which fees applied, and the VAT charged on those fees.

What are ‘Cash processing fees charged to customers’?

These are the fees charged to your customers on cash orders that you collect on behalf of Flipdish.

What are ‘Other Charges’?

The ‘Other Charges’ details products and services that you purchased from Flipdish. This may include products such as Flipdish Managed Marketing. Funds for these are taken directly from your payout amount. In the event that Flipdish returns funds to you for any reason, such transactions will also show up in this section.

What is the ‘Opening Balance’ and ‘Closing Balance’?

The opening balance is the outstanding balance on your chosen stores at the start of the reporting period. The closing balance is the outstanding balance on your chosen stores at the start of the reporting period.

A negative amount means that you owed Flipdish money. This may occur if the last order you receive on a particular day is a cash order for which you owe Flipdish commission. We’ll deduct the amount owed from the following payout. We usually expect opening and closing balance amounts to be quite small.