When will I get paid?

From Monday 12th October 2020, we will begin to accept online payments via Stripe Connect and will support daily payouts for all of our customers in Stripe supported countries.

This means that you will receive payouts for all orders on the next business day. See the table below to understand exactly when you will receive payouts for your orders.

Day of payment

Payout processed

Monday

Tuesday

Tuesday

Wednesday

Wednesday

Thursday

Thursday

Friday

Friday

Monday

Saturday

Monday

Sunday

Monday

Please note that orders placed via PayPal and Kiosks will not get paid out daily. These orders will continue to be disbursed on a weekly basis on Mondays.

For those whose bank accounts are not located in countries supported by Stripe, you will continue to receive payouts on a weekly basis on Monday.

There is no fee charged by Flipdish for sending bank transfers within the Euro-zone, however, your bank may charge for receiving funds. Bank transfers outside the Euro-zone are free for amounts over €100/£100. 

For customers outside the Euro-zone, payment will be held back until the Flipdish account balance has reached £30 (or the equivalent in local currency), with a £3.50 bank transfer charge to the restaurant incurred per transaction. You can elect to have payments withheld until you reach a £100 balance  (or the equivalent in local currency), at which stage the bank transfer will be made at no charge.

If you have not received an expected payment please ensure that your bank account details are correctly applied to your account.

What name should I look for on my bank statement?
You should expect to see the payment arrive from "Flipdish" or "Prandium Ltd".

How much will I get paid?
Every bank transfer made to you is detailed in your Flipdish account, along with details of any refunds, chargebacks, fees charged, activation fees etc. Read more here

I want to change my bank details
If you need to change your bank details, you can do so in the New Portal by following the steps listed here. Alternatively, you can email [email protected] from your registered email address with the new details

How much are my fees?
Details of your fees are outlined on page 1 of your contract, as provided to you by your Flipdish sales rep. Fees are exclusive of any applicable VAT rates. Your Flipdish invoices are available for you to download directly from your Old Flipdish Admin Portal at any time.

I haven't got paid, why?
Have you given us your bank details? Did you pay your activation fee upfront? Has your sales balance reached over £30 (UK customers)?

For any queries on payments, please email us directly on [email protected]pdish.com and we would be happy to help.

Related articles:
How to change your bank details for payments
Understanding your Flipdish account
Where do I find my Flipdish invoices

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