Each week you receive a Sales Report from Flipdish with a breakdown of all your online sales, overall fees, tips and credit due to your Flipdish account.
See example of sales report below:
Card orders: This is the figure for the total card orders for that week
Cash orders: This is the figure for the total cash orders for that week
Total orders is the total CARD ORDERS for the week
The Credit / Money transferred to your account is:
Total Card order + any tips you have received - your fees = Credit to your account
Commission/Fees on your report
Your fees are dependant on the Commission rate for your store:
Card orders x Commssion % = card fees
Cash orders x Commission % = cash fees
The fees are charged excluding VAT, so if you are due to pay VAT, this would be added on and reflected in VAT on Fees
Fee adjustments show the change in fees for that week for example, if you are due a fee refund for any reason.
If you ever see a sales report with Refunds for example. REFUNDED DISPUTED this is the description of an order that was refunded to the customer’s card as the result of a charge back. Read about charge backs here
Disputed refunds carry a dispute fee of €15. This dispute fee is shown in the Fee Adjustment section of the report. If an order is disputed and refunded, we refund the fees to your account.
The report above shows 3 disputed orders which have €45 dispute fees (€15 per dispute),
Fees refunded for disputed orders = €8.72 (calculated on individual order and added together)
Net Fee Adjustment = dispute fees - refunded fees
€45- €8.72 = €36.28
If you have any questions about your sales report or want further information about any refunded orders, please contact our accounts team: