Sometimes orders do not come through to Lightspeed. What do you do in a situation like that?
First check whether the Lite server is switched on. You can do this by checking the blue light on the front side of the Lite server. Is it not on or is it flickering? Check whether the power cord is correctly attached. If this is the case, press the reset button on the front side of the server.
Is the blue light on and do you get notifications of rejected orders, contact the flipdish helpdesk via [email protected] or call:
IE: +353 190 382 55
UK: +44 20 382 689 60
To help you with Lightspeed queries, please give us information like order numbers of the rejected orders. In case you do not have an order number, a phone number and time of placing the order are very helpful.