Our reporting functionality allows you to drill down into your order data and gain actionable insights with ease. In this article, we'll talk about what this feature is capable of.

How to access Order Reporting

  1. Log in to the Flipdish Portal using your email and password
  2. Click the "Reports" button from the left hand menu
  3. Click "Orders"

What is available in Order Reporting?

Order reporting allows you to search and filter all of your order data based on parameters that you can define. The filters currently supported are:

Date Period

See your order data from a wide range of different date ranges, from a single day, week, month, quarter year, or even custom date ranges. You can even compare the date period selected to the previous period, or the same period last year, in order to spot trends.

Stores

Choose which stores you want to see order data from. Select all stores for a given currency, filter by a collection of stores, or select individual stores and the reports will show you only the data relating to the stores you have selected in the filter.

Delivery/Collection

Choose to display data for collection orders, delivery orders, or both.

Platform

Filter your order data based on the platform your customer used to make the order. Choose from any combination of the following: iOS, Android, Web, Kiosk. You also have the option to view All.

Vouchers

Track the orders made in which any of your vouchers were redeemed. Start typing the name of the voucher into the field and you will be shown all vouchers in your account matching that query.

The Orders Overview Section

The overview section provides the most important high-level metrics for your chosen query. Here you can find the following:

  • Order amount
  • Number of accepted orders
  • Average order value
  • Number of rejected orders
  • Rejected order amount
  • Number of refunded orders

You will also see a line graph visualising all of the data for your chosen query. If you have selected to compare against a previous period, the solid line will represent your chosen period, and the dotted line represents the previous period. Use your mouse to hover over the graph in order to see a breakdown of your query for the chosen time period, as well as the percentage change between the two.

Platform, Type & Payment

This section lets you see a breakdown of what platforms were used to make the orders for your query. Each bar in the bar chart will represent a different platform. Solid bars represent your chosen period, whereas dotted bars represent the period being compared against.

The Delivery vs Collection chart shows you what proportion of your orders for a given query were made for collection or delivery. Again, the solid bars represent your chosen query and the dotted represent the comparison period.

The Cash vs Paid Online chart lets you see which orders were paid for online, vs those paid for with cash. The solid bars represent your chosen query and the dotted represent the comparison period.

Orders by store

This table shows you a breakdown of the orders for your query based on the store to which the order was made. Here you can see the gross order amount for the store, the number of accepted orders, the average order size, number of rejected orders and rejected order amount.

Reason of Rejection

If your query returns any rejected orders, this chart will list the reasons for the rejections, as well as comparing those reasons against the previous period of you have chosen to do so.

Rejections by store

This table shows you a breakdown of which stores rejected the most orders, as well as the total revenue lost and most common reason for rejection.

Frequently Asked Questions

Q:

What's with the dotted line on the Orders overview chart? It looks like my sales have dropped dramatically for my chosen period.

A:

If your chosen query includes today's date, the solid line representing your query in the Orders overview chart will have a dotted line appended to it. This dotted portion of the line indicates an incomplete period on the graph. Your sales will still be correctly indicated in the tables, but the line will not reflect the total order amount until the day is complete.

Q:

Does order amount include rejected orders?

A:

No, order amount only shows your revenue for a given query, it will exclude any rejected orders, full or partial refund amounts paid back to the customer.

Q:

When does the data update?

A:

The data doesn't update in real time on the page, but as soon as you change a filter or refresh the page, you'll see up to the minute data.

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