At Flipdish, we enable your business success with features like our loyalty campaigns, retention campaigns or sending push notifications to your users with mobile apps.

However, you want to make sure that your business can manage that success. It's very possible that your customers flood your business with orders for the same time which can overwhelm your staff, leading to reduced efficiency, longer customer wait times and a generally stressful and unhappy situation.

Maybe you even temporarily close your store, meaning you miss out on orders and your customers see a "closed" message, leading to confusion and frustration.

With order capacity management in your Flipdish Portal, you don't need to worry about any of that. You can specify how many orders the Flipdish system allows customers to place over a given time frame, meaning that your business stays efficient, with happy staff and happier customers.

How to set up order capacity management/throttling in Flipdish Portal

Note: You'll need to have preorders enabled, as the system will "close" certain times off as they become "full", and offer your customers alternative times to order for.

  1. In your Flipdish Portal, navigate to the store settings page for your store
  2. Click on preorder settings
  3. Select the type of order you'd like to set up limits for
  4. Scroll down to "set capacity limits" section
  5. Note the "interval" you currently have set in your preorder configuration
  6. You'll see a weekly calendar view
  7. Select the day of week and time of day to set up a limit for. You can specify the number of orders per interval of minutes to allow through
  8. Click "Create" button
  9. Scroll down page, click "save"
  10. Your limit is set up!

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