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Onboarding Rates and Fees: Additional Services
Onboarding Rates and Fees: Additional Services
Updated over 7 months ago

This document outlines potential costs that could be incurred outside of your original quote during your onboarding journey and any post-live services.

Installation Fees

Category

Description

£

$

In-Person Installation, Training and Support - Full day

Includes a 1-hour onsite survey and an additional onsite day (up to 6 hours) for installation, training, and live support with a Flipdish-trained resource (subject to availability)

£750

€800

N/A

In-Person Installation, Training and Support - Half day

Includes a 1-hour onsite survey and an additional onsite half-day (up to 3 hours) for installation, training, and live support with a Flipdish-trained resource (subject to availability)

£550

€600

N/A

In-Person Installation, Training and Support - Additional Hourly Rate

Rate per additional hour of onsite support if the time required onsite by a Flipdish-trained resource exceeds the number of hours initially paid for by the customer.

£90

€90

N/A

Kiosk Installation

Professional onsite installation for your kiosk

£400

€545

$545

Site Survey

Professional onsite review (up to 1 hour) of your operational set-up and POS hardware requirements.

£200

€250

N/A

POS Starter Kit - In-Person Installation

Includes onsite half-day (up to 3 hours) for hardware and software installation with a Flipdish-trained resource (subject to availability)

£300

€350

N/A

Cancellation Fees

Category

Description

Cancellations

Cancelling or rescheduling an in-person site survey, installation, training or go-live less than 7 days but more than 48 hours before the scheduled appointment date.

Penalty fee of 25% of the Installation Fees

Cancellations

Cancelling or rescheduling an in-person site survey, installation, training or go-live less than 48 hours before the scheduled appointment date.

Penalty fee of 100% of the Installation Fees

Site Readiness

If a Flipdish-trained resource comes onsite and the location is not ready for installation, this will result in a cancellation of the current appointment as well as subsequent scheduled appointments.

Penalty fee of 100% of the Installation Fees

Post-Live Services Fees

Category

Description

£

$

Onsite Support - Call Out

1 hour in-person technical support from a Flipdish-trained resource (subject to availability)

£200

€250

N/A

Onsite Support - Additional Time

Rate per additional hour of in-person support if the time required onsite by a Flipdish-trained resource exceeds 1 hour.

£90

€90

N/A

Menu Edit Support Package

Up to 5 Menu Edits per month implemented by our specialist in-house team.

£19/month

€19/month

$25/month

Loyalty Conversion

Convert and upload your CRM and Loyalty data into the Flipdish Platform.

£79

€99

$99

Inventory Configuration

Training with our specialist team on inventory configuration and best practices (rate per 2 hours of training)

£169

€199

N/A

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