Order status functionality works for both regular orders and pre-orders in a similar way.
For pre-orders, orders will be marked as 'Awaiting Confirmation' as soon as they are submitted. They will remain in this state until the order is accepted. The order will move from 'Awaiting Confirmation' to 'Order Accepted with ETA' once the order is accepted. 20 minutes before the ETA, the order will move to 'Preparing Order.' 30 minutes after the ETA expiry, the order will move to 'Order Complete.'
Updated over 4 months ago