When using Flipdish Online Ordering, there are two ways to ensure that all of your daily orders are accounted for in your Micros Symphony POS system. First, you can manually type each Flipdish order into your Micros Symphony POS. While this works, it is manual, time consuming and prone to error. Second, you can utilise
the Flipdish Micros Symphony Integration, which ensures that your Flipdish Online Orders are automatically imputed into your Micros Symphony POS
The Customer journey remains the same. Customers will still receive their notifications from Flipdish via SMS. Order lead times can be automatically set to 20/25 minutes for collection (Monday to Thursday / Friday to Sunday) and 45/55 minutes for Delivery (Monday to Thursday / Friday to Sunday) or they can be set manually on a per day basis. You will receive the orders according to the standard lead times before the time the order is requested for.
What can the integration do?
Insert all orders received through Flipdish directly into the POS
Supports the use of pre-order functionality
Supports the use of order throttling functionality
Customizable extended lead times can be added to every order through the Flipdish POS app.
Supports menu synchronization for more efficient reporting
What it doesn't do?
It does not take your on-site sales into your Flipdish portal.
It does not add products from your Oracle EMC automatically to your Flipdish menu.
Refunds carried out on-site must also be refunded via the Flipdish portal.
Only Vouchers or discount codes created in the Flipdish portal are supported under this integration.
Benefits of the Integration
Reduces the number of touchpoints for orders that are received into the store.
Reduced time for staff as no double entry is required.
Frees up valuable counter space as your Flipdish terminal can be removed.
Easier staff training as the orders are inserted directly into your POS.
Combines your online sales with your in-store reporting.
Ingests all orders from your Flipdish apps, web, and kiosk ordering solutions.
How does the order flow through the systems?
When a customer places an order, the Flipdish system communicates with an application that is installed on your POS system, this application (Flipdish POS app) will be installed by your reseller or with the help of the Flipdish team. The Flipdish POS app communicates with your POS software and then depending on your settings pushes the order to your POS immediately or, for example, 20 minutes before the order is requested.
All of this is happening within seconds and is fully automated. There is no need to keep an eye on the Flipdish portal for incoming orders or use the Flipdish terminal to view and accept orders. Please note that you must have an Oracle transactional services license to allow the system to receive orders from external sources.
To learn more about Flipdish's products or how to grow your online business enroll for FREE in the Flipdish Academy here:http://academy.flipdish.com/