What happens when my store doesn't accept a Flipdish order?
If a customer places an order and the order is not accepted by your restaurant within a couple of minutes, then Flipdish automatically phones your restaurant to notify you to accept the order. This is to help you not miss out on orders.
After the call, if the order is again not accepted by your store then the order will be rejected and refunded.
The customer will be notified at this stage that the order has been rejected. The reason we do this is so that your customers aren't placing orders and then expecting the food to be delivered or ready for collection on arrival when it won't be.
When an order is rejected then the customer's card is automatically refunded and no action needs to be taken.
The time period is configurable but as standard, we set it to notify the restaurant after 4 minutes and reject after 13 minutes. To edit these values for your store, please contact '[email protected]'.
Note: A refund for an auto-rejected order can take as long as 10 business days. If you notice any delays with the refund, it might be a good idea to have the customer reach out to their bank to check on the status or confirm if the transaction has been reversed.
To learn more about Flipdish's products or how to grow your online business enroll for FREE in the Flipdish Academy here: http://academy.flipdish.com/