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Why the "Add voucher code" option doesn't appear?

Updated over a month ago

The voucher input may be hidden on your website, app, or kiosk depending on which types of vouchers are active in your account.

If you'd like to hide the voucher input on your Flipdish website, kiosk, or mobile apps, you can simply disable any vouchers in the Flipdish system that require the user to manually apply them. You can manage this yourself via the Flipdish Portal.

How it works:

  1. No active manual‑entry vouchers

    • When all live vouchers (including loyalty vouchers) are set to auto‑apply, the system hides the “Add voucher code” field across all platforms.

  2. Manual‑entry voucher added

    • As soon as any voucher requires the customer to enter a code, the input field will automatically reappear

What this means for you:

  • You don’t need to toggle anything in a builder or venue configuration. Voucher visibility is managed automatically.

  • If you want customers to have the option to add a voucher, simply create or enable a manual‑entry voucher.

  • If you want to hide that option, ensure only auto‑apply vouchers remain active.


Quick-reference table

Scenario

"Add voucher code" field

Platform visibility

Only auto‑apply vouchers active

Hidden

Website, App, Kiosk

At least one manual‑entry voucher live

Visible

Website, App, Kiosk

To learn more about Flipdish's products or how to grow your online business enroll for FREE in the Flipdish Academy here: http://academy.flipdish.com/

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