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Flipdish <> Intercom Integration: Overview

Updated over 9 months ago

Intercom - push notification marketing add-on

Learn how to use Intercom to send rich in-app messages and scheduled push notifications

The Flipdish portal allows you to send instant text-based push notifications to all of your customers. If you would like a more powerful push notification system you may like to use Intercom Engage.

Intercom Engage is an optional 3rd party solution that can be used to create automated and ad-hoc in-app messages and push notifications. These messages can include video, images & text and they can be sent to segments of your user base (eg. only to users who have not ordered for 3 weeks).

You can view pricing information for Intercom Engage at
https://www.intercom.com/pricing

And you can view the Intercom Engage documentation at
https://www.intercom.com/customer-engagement

Example use cases:

  • Set up an auto-message that will be sent to all users on Mothers Day, Fathers Day, match days, etc.

  • Set up an auto-message that tells people about your dessert menu the 3rd time they open your app

  • Set up an auto-message that sends people a discount voucher 3 days after they placed their 1st order.

  • Send a manual message to all users who ordered in the last 3 weeks

  • Send a thank you message to people who have ordered more than 20 times

Please contact [email protected] if you would like to use Intercom Engage.

Events and Properties

Various information on your customers is sent to your Intercom account, which will allow you to segment your users.

Events

Add item to basket
Add new card begin
Add new card done
Map screen
Order placed screen
Order selected
Payment method selected
Payments screen
Phone call
Phone number screen
Place order
Placeorder [store name]
Previous orders
Profile screen
Rate order
Receive promotions
Remove card
Remove item
Remove item from basket
Reorder clear and add
Reorder from history
Restaurant menu options screen
Restaurant menu screen
Share link selected
Sign out
Sms code entry successful
Sms code screen
Submit phone number button
Viewwalletscreen

Properties

Android app version
Android device
Android os version
Android sessions
Browser
Browser language
Browser version
Conversation rating
Email
Enabled push messaging
First seen
Firstlogintime
Flipdishuserid
Has hard bounced
Intercom id
Ios app version
Ios device
Ios os version
Ios sessions
Job title
Language override
Last clicked on link in email
Last contacted
Last heard from
Last opened email
Last seen
Last seen on android
Last seen on ios
Lastactivitytime
Lastordertime
Lead category
Marked email as spam
Name
Ordercount
Ordervalue
Os
Phone
Phonenumber
Promotions enabled
Referral url
Registeredusingapptype
Signed up
Unsubscribed from emails
User id
Useragentatsignup
Useragentmostrecent
Web sessions

Would you like a professionally managed marketing service promoting your brand online?

Flipdish offers a managed marketing service for brands who want to dramatically increase their online presence and increase their order volume.

For more information please contact our support team via '[email protected]'.

To learn more about Flipdish's products or how to grow your online business enroll for FREE in the Flipdish Academy here: http://academy.flipdish.com/

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