Learn what you need to set up in order to receive your Flipdish orders on your Lightspeed L-Series POS
Requirements:
Lightspeed L-Series POS account.
In order to receive your online orders into your Lightspeed POS, you will need to connect your Flipdish account with Lightspeed. In order to do so there are a few things you need to configure and provide us with, such as the Server Location and your Lightspeed Company ID. This guide will walk you through the process.
The setup in this guide shouldn't take longer than 30 minutes.
Category Setup
First set up a new category and name it 'Flipdish'. Uncheck the visible box as you will not need this on your Lightspeed Tablet. If you want to easily differentiate your regular categories and the Flipdish Categories you can choose to change the image to the Flipdish logo. You can find our logo here
Discount and Service Charge setup
Now we can navigate to the Products tab and go into the Flipdish category. In this category, we will configure the Flipdish Discount, Processing Fees, and Delivery Fees.
Note: All 3 items need to be set up regardless if you do deliver or not
Add Discount:
Name: Voucher
PLU/ID: FLIPDISH-VOUCHER
Visible: Unchecked
Discount Types: Reduction Ticket (Customers based in US/CA use Reduction Current)
Add Service Charge:
Name: Processing Fees
PLU/ID: FLIPDISH-PROCESSING-FEE
Visible: Unchecked
Open Price: Checked
Service Charge Type: Fixed Price
Add Service Charge:
Name: Delivery Fees
PLU/ID: FLIPDISH-DELIVERY-FEE
Visible: Unchecked
Open Price: Checked
Service Charge Type: Fixed Price
Payment setup
The last part of the Lightspeed setup is to create a Flipdish payment method and add a description to your Cash payment type. If Cash is missing, please create one.
Note: The Cash payment type can have another name. The description must have the word 'cash' in it.
Navigate to your Payment Types and create and/or adjust them as below.
Add/Adjust Payment
Name: Cash
Description: Cash
Type: Cash
Visibility: As per your preferences. Checking the box makes the payment type visible on your iPad POS.
Add Payment
Name: Paid online
Description: Paid online
Type: Card
Visibility: As per your preferences (advised to uncheck this checkbox). Checking the box makes the payment type visible on your iPad POS.
Server Location & Company ID
In order for us to allow you to connect your Lightspeed POS with Flipdish, we need your Company ID (this is not your Account ID) and the Server Location. Please email your Customer Success Manager or [email protected] with your Restaurant name, Server location, and Company ID. In addition, it would be helpful if you can provide the below information in advance as well.
Lead times for Collection and Delivery
What price type do you want us to use from Lightspeed (Default, takeaway, or Delivery)
If you have a collection and delivery table setup that we need to assign the orders to
You can find your Company ID on any of your reports. In this example, we choose the 'Day Reports' in other reports the Company ID might be called 'Company unique identifier'
The server location is the first 4 digits on the URL when you have logged into your Lightspeed account. In this example the server location is EUW3, other possibilities are, but are not limited to, EUW1, EUC1, EUC2, NAE1, NAE2, NAW1.