Uber Direct is a last-mile delivery service offered by the food marketplace company Uber. They have an extensive network of drivers that are available for integrations like the one we have built with Flipdish. Clients who activate this integration can automatically send their Flipdish delivery orders to Uber Direct to be assigned to an Uber driver. Once the driver is assigned they will come to the client's store at a pre-defined time to collect the package and deliver it to the customer's specified address.

Once a delivery order has been placed through your website/app and you have accepted it in your Flipdish Terminal/POS system, the integration will automatically send a notification to the Flipdish/Uber Direct account for a driver to be assigned. Once a driver is assigned, they will pick-up the order ahead of the scheduled delivery time from your store location and proceed to complete the delivery. If the driver has any problems finding the pick-up or delivery location they will call either the store phone number or the customers' phone number to clarify the location details. If for any reason Uber Direct cannot assign a driver or the driver is unable to complete the delivery you will be emailed automatically or contacted by a member of our support team to discuss the next steps.

Once an order has been sent to Uber Direct, you can check the latest status of this order on the orders page in your Flipdish portal or terminal device. Simply navigate to the order you would like to check and you will see the status of the delivery, the Uber Direct order code, and information about your courier who you can contact if you have any issues with that specific order. Your customers will also receive a live tracking URL so they can track the status of their delivery as well.

1. Contact your Flipdish representative and let them know you would like to learn more about the Uber Direct integration.

Contact your Flipdish representative and let them know that you would like to integrate with Uber Direct.They will collect the relevant information required from you and talk you through the next steps. There is an additional charge to avail of the Flipdish managed service but we provide full integration setup and support so that you have no issues with your delivery orders.

2. Once the above steps have been completed your Flipdish Rep will get in contact with you to inform you the integration is complete and you will now be live with your Uber integration. It's that simple! Please note the time to complete the integration setup is approximately 3-5 days.

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