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POS Menu Item Refunds Report
Updated over 4 months ago

The 'Menu Item Refunds Report' is an overview of Refunds processed by Menu Item.

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Requirements:

You will need to be a staff member with Back Office app permissions.

Instructions:

Step 1 - Log into your Point of Sale Back Office with your email address and password.

Step 2 - Click on the Business in the top right drop-down. This is the Franchise level view. Please don't click on the store name underneath this icon.

Step 3 - Click "Reports" on the left-hand side of the page.

Step 4 - Click "Menu."

Step 5 - Click "Menu Item Refunds."

Step 6 - Add your date period.

Menu Item Refunds Report

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Key Terms

Property: Store or Location.

Code: Refund Reason.

Venue Code: Ordering Channel.

Retail Order Price: The set price of item(s) as defined by your menu setup.

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Filters & Grouping

The report will default to grouping data by Property > Refund Reason > Menu Item > Date. If you need to rearrange how your data is grouped, you can drag and drop as well as delete grouping settings.

When you hover over the Group column, you'll see 3 horizontal lines. Drag this header column to the grey space labelled "Drag here to set row groups" to update data Grouping.

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