The 'Menu Item Refunds Report' is an overview of Refunds processed by Menu Item.
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Requirements:
You will need to be a staff member with Back Office app permissions.
Instructions:
Step 1 - Log into your Point of Sale Back Office with your email address and password.
Step 2 - Click on the Business in the top right drop-down. This is the Franchise level view. Please don't click on the store name underneath this icon.
Step 3 - Click "Reports" on the left-hand side of the page.
Step 4 - Click "Menu."
Step 5 - Click "Menu Item Refunds."
Step 6 - Add your date period.
Menu Item Refunds Report
Key Terms
Property: Store or Location.
Code: Refund Reason.
Venue Code: Ordering Channel.
Retail Order Price: The set price of item(s) as defined by your menu setup.
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Filters & Grouping
The report will default to grouping data by Property > Refund Reason > Menu Item > Date. If you need to rearrange how your data is grouped, you can drag and drop as well as delete grouping settings.
When you hover over the Group column, you'll see 3 horizontal lines. Drag this header column to the grey space labelled "Drag here to set row groups" to update data Grouping.
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