Learn how to create and manage loyalty campaigns across stores to bring back repeat business and build a reliable customer base.
Requirements:
Portal user with 'Owner Access' or 'Managed Owner Access'.
Portal users with 'Store Owner Access' can view, but not create loyalty campaigns.
Flipdish loyalty campaigns have two available options:
Free meal - This campaign provides the customer with a voucher that's equal to the average spend over their last X amount of orders.
% off - This campaign sends the customer a voucher for a set percentage off their next order after they complete X amount of orders.
Instructions:
1. Once logged into your Flipdish Portal, select 'Marketing' and then 'Campaigns' on the left navigation bar.
2. Select '"Create a loyalty campaign" and a pop-up box will appear.
If you already have campaigns and are looking to create another one, you can select '"Add new"' on the bottom right of the page and a pop-up box will appear to create your campaign.
All the settings to create or edit your campaign appear in the pop-up box.
Outcome:
To change a Loyalty Campaign that's already been created:
1. Navigate to the '"Campaigns"' page and click '"Modify"' on the relevant campaign.
2. In this section, modify all fields to your specifications after the Campaign is created.
These can be edited at any time.
Note: In order for customers who place a Kiosk order to be awarded Loyalty progress for their order, they will need to enter their phone number in the course of placing the order.
Frequently Asked Questions
Q. Why would I '"Round Off"' a voucher value?
A. Rounding off helps create a better overall experience for the end-user. Our vouchers are calculated as a % discount or as an average of their previous orders. This can result in voucher values such as 5.78 or 11.17. In our view, it is a much better experience to round these values up to the nearest 0.50 or 1.00. This is why we give you the following rounding options
Up to the nearest 1.00 (default option)
Up to the nearest 0.50
No Rounding
Q. How are '"Free Meals"' calculated?
A. Free meals are calculated using the average value of the previous orders placed. The end user is then given a loyalty voucher of this value, this calculation excludes any other vouchers that were used in the placing of an order.
To learn more about Flipdish's products or how to grow your online business enroll for FREE in the Flipdish Academy here: http://academy.flipdish.com/