In this article, we explain how to create, edit and remove delivery zones and delivery charges for online order in the Flipdish portal.

Requirements:

Flipdish provides options to create multiple delivery zones for your restaurant for Online Order. Each zone has an associated delivery fee and minimum order value.

The Flipdish system automatically assigns the delivery zones based on the address provided by your customer during online ordering flow.

In the case where multiple delivery zones will apply for the address provided by your customer, the system will choose the zone with the lower delivery fee.

Please note that in the scenario where multiple delivery zones apply for a given address the system will take the highest minimum order amount.
​
​

This will be a type "FlipdishWeb" or "FlipdishApp".

Note: If you have multiple Sales channels for Flipdish Web and App, and one of them has the label "Primary", then you should select that one, as the other sales channels will inherit settings from that one. See example below. This is a custom setup on some accounts.

​

5. Once you select the sales channel, you will see the settings list as below. Select Delivery Settings as shown below.
​

Note: If you have multiple Sales channels for Flipdish Web and App, and one of them has the label "Primary", then you should select that one, as the other sales channels will inherit settings from that one. See example below. This is a custom setup on some accounts.

In order to add new delivery zone, click + button located in the bottom right corner of the floating Delivery zones box.

In the box that appears, please define the minimum order value in your local currency, delivery fee in your local currency and shape of the delivery zone: circle or polygon.

If you selected circle type, a new colorful circle with a default radius will appear on the map with your store in the middle.

Adjusting the Size

In order to adjust the size of the circle there are two options.

Method 1

Enter the radius in either the Kilometers or Miles box.

Method 2

Click and drag one of the white dots on the edge of the circle. This will resize it smaller or bigger, depending on which direction you drag it. You will see the radius of the circle in the information box.

Moving the circle shape

To move the circle, click and drag the white dot in the middle of the circle:

Polygon option allows you to create any bespoke shape of a delivery zone that you want.

If you selected Polygon shape option, a new colorful square with a default size will appear on the map with your restaurant in the middle. In order to change the size and shape of the delivery zone, select and drag one of the white dots on the corners and edges of the square:

By dragging and dropping the corners of shape, you can create any bespoke shape that you need. This is especially useful for when you deliver food only to a selected streets, or when you want to exclude bodies of water or parks from your delivery area. See an example below:

If you want to move the shape, you cannot do it after you apply changes to the original square shape. We suggest to first move the square as soon as you add it using the middle white dot (click and move) to a desired place, and then start applying changes to the shape.

Instead of manually searching postcodes on Google and drawing polygons by hand, you can now generate delivery zones instantly from postcodes. This saves time and ensures accuracy, letting you focus on deliveries instead of mapping.

Setting up delivery zones just got easier! 🚀

You no longer need to manually recreate delivery zones for each sales channel. Now, you can simply copy them from one channel to another in seconds.

To edit existing delivery zone, please first select the delivery zone you want to edit from the list, which will immediately highlight the relevant zone and the editing white dots will appear on the shape.

To edit the minimum value order or delivery fee, please click on the relevant delivery zone in the white Delivery zones popup and use up and down arrows next to relevant value to change it, or click on the value and type a new one.

You can disable delivery zone, which will not remove it permanently, but hide from view and it won't be used to apply delivery fee to clients orders.

In order to disable delivery zone, please use the three dots menu next to the relevant delivery zone on the list in the floating white box and click Disable option.

To enable previously disabled delivery zone, please follow the same steps, but click Enable option.

If you want to permanently delete a delivery zone, please use the three dots menu next to the relevant delivery zone and click on the Delete option. You will see a confirmation box with Remove and Cancel options. Once you delete the delivery zone, there is no way to bring it back, so please use this functionality with caution.

Lastly, it is important to know that if you disable or delete all delivery zones, or do not have any delivery zones enabled, then the delivery service will be disabled for the store.

For more information please contact us via [email protected].

To learn more about Flipdish's products or how to grow your online business enroll for FREE in the Flipdish Academy here: http://academy.flipdish.com/