Summary
This article will explain how to grant the Flipdish support team remote access to your Kiosk to troubleshoot issues you may be having.
Requirements
A Flipdish Kiosk
A Registered Flipdish Account
Internet connection to the Kiosk (Wifi or Ethernet cable).
Account Access
'Owner' or 'Managed Owner' level access on your Flipdish Portal.
Instructions:
Press the power button on the kiosk until the screen goes black and you see the power off / reboot options.
Select the option Exit Kiosk in the top right corner.
Enter the code '1234' when prompted. This should get you to the Home screen, which usually looks like the example below.
Look for a folder called Tools or an app called Remote Assistance.
Open the Remote Assistance app.
Inside the App, you will see the view in the image below.
Notice this contains the "version 3.5.8". This version will be different depending on the device model (K2, T2 etc).
Make sure the toggle is to the right and set to "On".
It might not work the first time depending on your network connection. So try a few times.
'Unattend on' means a Flipdish agent may now remotely log in and view your device to troubleshoot settings on your Kiosk for any issues you may be experiencing.
When the Flipdish Support Agent is remotely logging in, you may also get a permission dialogue. Click 'Accept' to grant access to the agent.
To learn more about Flipdish's products or how to grow your online business enroll for FREE in the Flipdish Academy here:http://academy.flipdish.com/