This guide is intended for your in-store staff member to help them guide and troubleshoot issues with printing customer receipts and kitchen dockets.
Requirements
Sunmi Receipt Printer
Sunmi POS Machine
General Troubleshooting
Make sure the printer is powered on, has a paper roll and properly connected to the terminal via USB, Bluetooth or Network as the case may be.
For Wi-Fi printers, ensure sufficient signal strength and connectivity where the printer is physically located as Wi-Fi printers are notorious for failing under weak/varying signals.
Customer Receipt Troubleshooting
Make sure the target printer is duly selected as the Receipt Printer in POS. (refer to the article to Sunmi Printer Setup).
Open an existing sale and press the Print button
Customer receipt should be printed.
If the above step doesn't print the customer receipt please contact Flipdish support as mentioned below.
KOT Printer Troubleshooting
Open an existing sale and long press the print button.
This should open the option to print customer receipt or kitchen docket.
Press the kitchen docket button.
This should print the kitchen dockets.
If the kitchen docket is not printed, follow the below steps.
Make sure that the correct Kitchen Station Profile is associated with the KOT printer.
If KOT is not printing some sale Items, in your POS portal, check and make sure that the respective menu items have been assigned KDS tags correctly.
POS PortalPrinter Troubleshooting Guide
Failure Symptoms | Possible Causes | Solutions |
Power indicator is not on | The printer is not powered on | Connect the printer to power |
| The printer power button is not turned on | Turn on the printer power button |
| Power cord damage | Replace the power cord |
| Circuit board damage | Contact dealer or manufacturer |
Abnormality indicator is on | The printing paper is out of use | Install new paper roll |
Abnormality indicator is on; Voice broadcast: | Abnormal input voltage | Turn off the printer and check the input voltage |
Abnormality indicator flashes | Print head overheating | Wait until the print head cools to recover |
| Paper blocked | Open the upper cover, check the paper outlet and remove the blocked paper. |
The network indicator is not on | Device disconnected from the server | Double-click the pairing button to print the network self-inspection page and check according to the self-inspection report. |
The printed content is not clear or tainted. | Print head damaged | Replace printer core. |
| Dirty print head or paper feed stick | Clean print head or paper feed stick. |
Print out a blank page | Printing paper consumables are reversed. | Refer to the prompt to place consumables. |
| Paper blocked | Check whether the paper roll is loaded correctly. |
Should you continue to encounter difficulties while troubleshooting these devices, please contact our support team and include your AnyDesk address so we can provide remote assistance.
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