Flipdish

This guide is intended for your in-store staff member to help them guide and troubleshoot issues with printing customer receipts and kitchen dockets. ​

1. Sunmi Receipt Printer
2. Sunmi POS Machine

Make sure the printer is powered on, has a paper roll and properly connected to the terminal via USB, Bluetooth or Network as the case may be. ​ ​

For Wi-Fi printers, ensure sufficient signal strength and connectivity where the printer is physically located as Wi-Fi printers are notorious for failing under weak/varying signals.

1. Make sure the printer is powered on, has a paper roll and properly connected to the terminal via USB, Bluetooth or Network as the case may be. ​ ​
2. For Wi-Fi printers, ensure sufficient signal strength and connectivity where the printer is physically located as Wi-Fi printers are notorious for failing under weak/varying signals.

Make sure the target printer is duly selected as the Receipt Printer in POS. (refer to the article to <a href="https://help.flipdish.com/s/article/How-do-I-setup-Sunmi-printer-for-customer-receipts-and-kitchen-dockets-KOT?language=en_GB">Sunmi Printer Setup</a>). ​

Open an existing sale and press the Print button ​

1. Make sure the target printer is duly selected as the Receipt Printer in POS. (refer to the article to <a href="https://help.flipdish.com/s/article/How-do-I-setup-Sunmi-printer-for-customer-receipts-and-kitchen-dockets-KOT?language=en_GB">Sunmi Printer Setup</a>). ​
2. Open an existing sale and press the Print button ​
3. Customer receipt should be printed.

If the above step doesn't print the customer receipt please contact Flipdish support as mentioned below.

Open an existing sale and long press the print button. ​ ​

This should open the option to print customer receipt or kitchen docket. ​ ​

Press the kitchen docket button. ​ ​

This should print the kitchen dockets. ​ ​

If the kitchen docket is not printed, follow the below steps. ​ ​

Make sure that the correct Kitchen Station Profile is associated with the KOT printer. ​

If KOT is not printing some sale Items, in your POS portal, check and make sure that the respective menu items have been assigned KDS tags correctly. ​<a href="https://rms.flipdish.com" rel="nofollow noopener noreferrer" target="_blank">POS Portal</a>

1. Open an existing sale and long press the print button. ​ ​
2. This should open the option to print customer receipt or kitchen docket. ​ ​
3. Press the kitchen docket button. ​ ​
4. This should print the kitchen dockets. ​ ​
5. If the kitchen docket is not printed, follow the below steps. ​ ​
6. Make sure that the correct Kitchen Station Profile is associated with the KOT printer. ​
7. If KOT is not printing some sale Items, in your POS portal, check and make sure that the respective menu items have been assigned KDS tags correctly. ​<a href="https://rms.flipdish.com" rel="nofollow noopener noreferrer" target="_blank">POS Portal</a>

To learn more about Flipdish's products or how to grow your online business enroll for FREE in the Flipdish Academy here: <a href="http://academy.flipdish.com/" rel="nofollow noopener noreferrer" target="_blank">http://academy.flipdish.com/</a>