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Company Verification - Trouble Shooting Quick Guide
Company Verification - Trouble Shooting Quick Guide
Updated over 2 months ago

Summary

This article provides information on how to troubleshoot common issues during company verification for your Flipdish account.

Requirements

To update the company verification information, you will need to be Owner role in the Flipdish Portal.

How will I know there is an issue with my company verification information?

You will see a banner in the portal such as the example below in the banking section and on the home screen in the Flipdish Portal.

You will also receive an email similar to the one below.

I have entered the details requested, but it is still not verified, what can I check?

To verify a business, the details entered in the online form and the documents uploaded must match.

The top reasons why a business is not verified yet or is rejected:

  1. Documents uploaded do not contain the required information. E.g., missing or obscured numbers or names.

  2. Documents uploaded are not the correct one requested. E.g., driver's license is uploaded instead of passport.

  3. The name of the business entered into the online form does not match the document uploaded.

  4. The numbers on the company document or personal identity documents do not match what was entered in the online form.

  5. Extra information has been requested, such as social security or personal identity number.

  6. An individual form was selected and filled in when a company form should have been selected or vice versa.

  7. The legal name of a company is not entered in the correct field, and instead the trading name is entered.

  8. The address is not entered correctly in the form, there are typos or the line items are in the wrong fields, e.g. building number field has a street name instead of number.

  9. Additional information such as Registered Business Owner and Beneficial Ownership screenshots are incorrect or not displaying the info required.

How can I fix these issues?

Step 1

Login to the Flipdish Portal and go to https://portal.flipdish.com/finance/bank-accounts

Click on the bank account with associated company verification that requires additional information, marked with an orange warning, example shown below.

In the next view, you will see this banner at the top.

Click the button 'VERIFY WITH STRIPE'.

You will be presented with a warning dialogue as below.

Select 'CONTINUE TO STRIPE'

image.png

You will be presented with the Stripe business verification screens.

Step 2

It is a good idea to double check the information you previously entered when providing company verification info.

Often, re-verification is required because of a typo or mismatch of information entered during this form completion.

Press the 'Edit' button beside business details.

Step 3

On the edit business details screen below, check that all fields contain the correct information.

1 - Legal business name

This MUST be the limited company name, as registered with the relevant business registration department of your country such as the CRO or the RBO in Ireland for example.

Common errors leading to failed verification

  • Entering a brand or business name, or the name of the store or restaurant instead of the legal registered name of the limited company or individual.

  • In the example above, the legal business name is 'Jane's Food Limited' but the restaurant or business trading name is 'Jane's Burgers'.

2 - Company number

The number entered here must be an exact match to the company or business registration number listed in the relevant business registration department in your country.

If the number entered in the form does not match what is registered, then verification will be rejected.

3 - Business name (Optional)

This is not used for verification, but it is important to enter this data.

It is displayed on receipts and invoices and payment references for consumers.

4 - Registered business address

This MUST match the address of the registered business in your country registration department and documentation.

This may not be the same as the restaurant's operating address.

If there is a mismatch in the registered address in the online form, then the verification will be failed.

Common Errors

  • Enter a misspelling or partial information in the address field.

  • Enter the restaurant address which might be different than the registered limited company address.

  • Enter the address lines in the wrong fields, such as the number in the top, or an extra address line that was not in the registered address, such as a street name or province.

Confirm & Save

Once you have double-checked all these pieces of information,

Press 'Save' to continue.

Step 4 - Verification Pending

You will then be taken back to the Flipdish Portal and you should see a status like the example below.

Your account will be reviewed within 3 business days. If it fails verification, you will be asked to check all details and resubmit.

The banner in portal will appear on the bank account, and you will receive another email asking for the details again.

Conclusion - Verification Complete

Once your account is verified your account will look like this in the Flipdish Portal.

I submitted my RBO screenshot, but it is not being accepted for verification?

1. Check the screenshot.

It should look like the image below.

Make sure to include the RBO header, and all details shown.

2. Check that the “Reg Number” matches the “Company Number” in the Stripe Form. If it is not matching, you cannot obtain verification.

3. Check the “Reg Name” matches the “Legal Business Name” in Stripe.

If it is not matching, you cannot obtain verification.

4. Check the address. They should match as closely as possible.

If it is not matching, you cannot obtain verification.

5. Check is the Number of Beneficial Owners.

If in Stripe, you have only listed one beneficial owner (Director, Shareholder, Owner) but there are more than one in the number listed in the RBO screenshot, then you will fail to obtain verification.

See example below:

There is only 1 director / owner in Stripe, but the RBO states there are 2.

This would not pass verification.

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