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Create and View Vouchers

Updated over a month ago

In order to create discount vouchers of any type, you will need to go onto the Flipdish Portal.

From here you will see a "Marketing" tab on the left-hand menu select this and from the drop down menu choose "Vouchers". This screen will allow you to see all of the ongoing vouchers for your store to date.

At the top of this box, there will also be a small check box named 'Show generated vouchers'. Ticking this box will allow you to view all voucher details from those that have been automatically created from any of your existing Campaigns.

Creating New Vouchers

On the bottom right hand side of your vouchers screen there will be a red "+ Add New" button. Selecting this will allow you to create any type of voucher you wish for your store.

Your first decision when selecting this option will be deciding whether you want your new voucher to be a percentage discount or a lump discount or a free delivery voucher.
The percentage option will allow you to give a percentage off an order (eg. 20% off any order) while lump will allow you to deduct specific values (eg. €5) and the Free Delivery option will allow your customers to avail of free delivery.

Upon selecting your voucher style you will then be able to alter the specifics of your voucher. Each section is as follows:

  • Sales Channels: If you have access to multiple sales channels on your portal, your first option will be to select which sales channels that this voucher will apply to.

  • Channels: Select which ordering channels this voucher will be redeemable on (e.g iOS or Android)

  • Voucher Code: The code that will be input in order to avail of the voucher

  • Discount Percentage/Amount: Either the percentage or flat value that the voucher will discount.

  • Description: What exactly the code is/is for. This section is entirely optional.
    Max discount amount: This option will only be available when selecting a discount voucher. It is the highest discount amount that can be applied to the basket, even if percentage discount amount is higher

  • Voucher Valid from: The dates wherein the voucher code can be redeemed. You can select that the voucher can never expire from here.

  • Automatically Apply: If this toggle is turned on, the created voucher will automatically apply to every single order that it is valid on, without the need to input your code. If it is off, the code will need to be input manually.

  • Voucher can be used: Your options in this drop-down are 'On any order' (can be used on every single online order assuming individuals know the code), 'Once Only' ( the created code can be used on one order ever and then will disable), 'Once per customer on their first order only' and 'Once per customer' (the code will track the individuals account and can only ever be used once per person).

  • Voucher is discoverable: When enabled, this voucher will be shown throughout the ordering experience to your customers.

Advanced Options

At the bottom of the voucher options screen, there is an 'Show Advanced Options' tab. These advanced options are as follows:

  • Takes Priority: This toggle will allow you to decide which voucher is automatically applied ahead of the other. For example, if a customer qualifies for both a 20% off first order voucher and a 25% off January sale voucher and they both automatically apply, the one which is toggled on will be applied and the other will be removed.

  • Voucher is valid on orders over: Here you can select the lowest price from which your voucher will apply. Ie if you only wanted your 25% voucher to apply on orders over €20 you would put €20 in this section.

  • Voucher is valid during period: Set a period when this voucher is valid to redeem

  • Limit availability: Limit the total amount of times this voucher can be redeemed

  • Include delivery fee: This toggle will allow you to decide if the voucher is to be applied to the total including the delivery fee or not. If it is toggled off then

  • The voucher is valid for: Here you have access to two dropdowns in which you can choose what is included or excluded from the application of the voucher. Eg. Collection, delivery, cash or card. Whichever options you select here is what the voucher is permitted to apply to.

Frequently Asked Questions

Q: Can the voucher also cover the processing fee?

A: If a user has a voucher which covers the cost of the food then the processing fee for the order will be 0.

To learn more about Flipdish's products or how to grow your online business enrol for FREE in the Flipdish Academy here: http://academy.flipdish.com/

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