SUMMARY
All clients of Flipdish must submit company and bank verification information to conduct business on the platform. This is to protect your business and your customers and is a normal part of the global KYC regulation requirements for many businesses.
This article will provide information about verifying your company and bank account for restaurant in the USA or Canada.
Requirements
Flipdish clients with teammate permissions for Owner or Managed Owner can access this feature and conduct this update.
Where can I check my company and bank verification information?
Login to the Flipdish Portal at www.portal.flipdish.com.
On the home screen, you might see an orange banner up top, as in the example below.
You can click the "Go to Banking" to update your company and bank verification information.
Alternatively, you can find your company and bank account information on the left navigation under Payouts > Bank accounts.
If you are logged in now, you can just click or copy paste this url below to open the banking page.
How can I update the information if there are requirements due?
Below is a screenshot of the bank accounts page with additional company and bank verification information requirements are due.
⚠️Note that if you have multiple bank accounts, this needs to be done on each bank account.
Step 1
Select the bank account that requires more information.
Step 2
After selecting your bank account, you will see the screen below.
Click on the option "Verify with Stripe".
Step 3
You will be taken to a Stripe and Flipdish verification form. Example below.
On these screens:
Read the information describing what is being requested.
Fill in the information with as accurate information as you can.
Make sure to upload documents to the specifications requested.
Once you have completed uploading the files and entering the information, make sure to select "Save" and "Confirm" to return to the Flipdish Portal.
Step 4
After submitting your information, your bank account will be in the "pending" state. As shown below. During this time, Flipdish and Stripe will review the information and return if there are any clarifications required.
Step 5
Once your company and bank account is verified, it will look like the image below.
How do I update my company verification and bank account information when there are no requirements due?
Step 1
On the bank accounts page, select the one you want to update.
Step 2
On the Edit Bank Account page, select the option "Edit Account Details" shown in the example below.
There will be a confirmation message, select "Continue to Stripe".
You will be redirected to an online form to update your account details. It will be something like the example below.
Step 3
You can edit any of those fields by pressing the "Edit" option on the right.
Step 4
Make sure to scroll down and press the "Confirm" button to save any changes you made.
You will be returned to the Flipdish portal.
Step 5
After submitting your information, your bank account will be in the "pending" state. As shown below. During this time, Flipdish and Stripe will review the information and return if there are any clarifications required.
Step 6
Once your company and bank account is verified, it will look like the image below.
⚠️Note that if you have multiple bank accounts, this needs to be done on each bank account.
Conclusion
This article has described how you can update your company and bank information for verification on the Flipdish portal.