Overview
Service charges allow you to apply a fee to customer orders. This can be either mandatory or optional, and you can customize the percentage charged. You can manage these settings directly in the Flipdish Portal, without needing to contact Support.
Benefits
Enable or disable service charges per store
Set a custom percentage, such as 5% or 12%
Choose between:
Mandatory service charge – cannot be removed by the customer
Optional service charge – the customer can remove or re-add it
Optionally hide the processing fee from the customer when a mandatory service charge is used
Self-manage setup and changes in the Flipdish Portal
How to configure service charges
Follow these steps to set up or update a service charge:
Open the Flipdish Portal
In the left-hand menu, go to Properties
Select the store and Sales channel where you want to configure the service charge
Scroll down and click on Service charge
In the service charge section, you can:
Enable or disable the service charge
Choose between mandatory or optional
Set the service charge percentage
If using a mandatory charge, enable the option to hide the processing fee
Note: The processing fee will be deducted from the total service charge and will not be shown to customers.
Customer experience
Here’s what your customers will see based on your settings:
Mandatory service charge
The fee is added automatically and cannot be removed by the customer.
Example:
Optional service charge
Customers can remove or re-add the charge before completing their order.
Charge applied:
Examples:
Charge removed:
Who do I ask for help?
If you have questions or run into any issues, please contact [email protected] or reach out to your primary Flipdish point of contact.