The BBPOS Chipper 2X BT is a compact card reader designed to take card payments with the Flipdish Kiosk via contactless or swipe. It uses Bluetooth Low Energy (LE) and USB (Android only) to connect to the Kiosk.
Getting Started
Each reader will come with the following components:
Reader - this is what you will present to the customer to pay for the card, through swipe (magnetic strip), dip (insert the card to read the pin), or contactless tap (such as Apple Pay).
USB charging cable for the reader
Lanyard to hook onto the reader so you can wear it around your neck
Double-sided tape if you'd like to keep the reader in a fixed spot
Follow these steps in the following sequence to set up your reader:
Charge the reader: Connect the USB cable to the reader's MicroUSB port and fully charge the reader. the reader LED will flash alternating red and magenta lights as it's charging, and then a solid green when it is fully charged.
Turn on the reader: The reader LED will start to flash blue.
Pair with the Kiosk application: Confirm the Kiosk device's bluetooth and location services are on. DO NOT pair the reader via the device's bluetooth setting page. It MUST be paired with the device from within the Kiosk app itself. Refer to the steps below,
- On the home screen of the Kiosk app, press and hold the Flipdish logo in the bottom right hand side of the screen until the logo changes colour from blue to black.
- Do a big swipe on the Kiosk screen (from right to left) to expose the developer tools menu.
- Select 'Toggle Settings' from the menu
- Under 'Integrations', select 'Stripe Terminal'-Press the toggle on the right to turn on the option Prioritize USB over Bluetooth connection.
- Select the Chipper device from the list. It will be named "CHB" followed by a string of numbers.
- Status should change from "Connecting" to "Connected"
- Tap "Close" in the top right of the screenConfirm the reader is paired: The reader emits a steady blue LED light when it is successfully paired to the device. You should also see icons for VISA & Mastercard appear in the lower left of the home screen when card payment is available.
Note: When the reader is connected to the device, its status light shines steady blue . If inactive for more than 30 seconds, it enters standby mode to conserve power, and the status light begins flashing blue at 5-second intervals. The reader stays connected to the device while in standby and automatically exits standby mode when you resume activity. You should stay close to the reader, usually within 10 - 20 ft, in order to stay paired.
Collecting payment
Kiosk app will guide users through the payment process. Make sure your reader remains connected by leaving it powered on.
Once the Kiosk app is ready to collect payment, the reader will be ready to accept a card that is inserted, tapped, or swiped.
After collecting the card details, the app will process the transaction and let the customer know if it was approved. This might take a few seconds.
Troubleshooting
Below are several common issues and the steps to troubleshoot,
I can't turn ON the reader.
Ensure the reader is charged. Check for physical damage to the reader and that the reader's LED light flashes between magenta and red when charging. If the reader still won't turn on, reach out to support and we may need to supply a replacement.
2. I can't connect the reader to the Kiosk application.
Confirm the reader is powered on, charged, and not connected to another device. The reader's status light should be flashing blue.
Ensure that the reader was fully disconnected from any previous device using the Kiosk application directly, rather than taking the reader out of range.
Ensure that the reader was not previously paired to a Kiosk device via the device's Bluetooth settings. Go to Bluetooth settings in any previously paired devices and "Forget" the device.
Make sure that Prioritize USB over Bluetooth connection is toggled On for connection reliability. Please refer to this Article.
Confirm the reader is in-range of the Kiosk device (usually 10-20 ft).
Ensure that Location Services are enabled on the Kiosk.
To enable Location on the device: Go to Settings > Location > Switch toggle to enabled position.
To enable Location permissions in the app: Go to Settings > Apps > Select the Kiosk app & enable Location Services.
FAQs
How often should I charge the reader?
With typical usage you should charge the reader once a day. A fully charged reader can run ~1000 transactions on a single charge.
How do I turn off the reader?
The reader automatically turns off after 10 hours of inactivity. To turn off the reader manually, press and hold the power button until the status light goes out.
What do the LED lights mean?
LED Light | Meaning |
None | Reader is off |
Flashing blue every second | Reader is on and ready to connect to a device (Will turn off after 5 mins) |
Flashing magenta, orange, green | The reader has been discovered and is ready to connect |
Steady blue | Reader is connected to the Kiosk |