If you're facing issues with orders not being received in your Flipdish Point of Sale (POS) system from third-party marketplaces such as Just Eat, Deliveroo, or Uber Eats, follow this guide to troubleshoot and resolve common issues.
Troubleshooting steps
1. Check menu publishing
Ensure that your menu has been correctly published in the Flipdish POS. If recent changes have been made, you may need to republish your menu.
How to check:
Log in to the Flipdish Portal.
Navigate to the Menus section.
Verify the menu's publish status.
2. Verify opening hours
Ensure that your store's opening hours are correctly set in the Flipdish Portal. If your store is marked as closed during operating hours, orders will not be sent to your POS.
3. Review integration status
Check that your integration with the third-party marketplace is active.
How to verify:
Log in to the Flipdish Portal.
Navigate to Store Front → Order Ingest.
Confirm that the integration status is enabled.
If there have been recent changes to your account or settings, ensure everything is properly configured.
4. Inspect order status in the marketplace
Check the marketplace app or dashboard (e.g., Just Eat, Deliveroo, Uber Eats) to see if orders are being generated there. If orders are visible on the marketplace but not showing in your POS, the issue might be with the syncing process.
5. Contact support
If you've followed the steps above and orders are still not coming into your POS:
Prepare information before contacting support:
The name of the marketplace where orders are not being received.
Any recent changes made to your menu or account settings.
The date and time of the last successful order.
Missing marketplace order IDs along with the date and time.
Images of the orders on your marketplace tablet, if possible.
Reach out to support:
Email the Flipdish support team at [email protected] or contact them via WhatsApp.
Provide the details you’ve gathered to expedite the troubleshooting process.
By following these steps, most issues with orders not being received in the Flipdish POS from third-party platforms can be resolved. If the problem persists, the Flipdish support team is ready to assist you.