Managing your Third-Party Order Management integration via the Flipdish Point of Sale (POS) involves key settings that can enhance your operational efficiency. This guide explains how to modify these settings and where to seek support.
Key settings to manage
1. Opening hours
Your store's opening hours are set during the onboarding process to ensure you're available for orders during the correct times.
To change opening hours:
Contact the Flipdish support team to request any changes.
2. Temporarily taking your store offline
If you need to pause orders temporarily, you can take your store offline while still managing existing orders.
How to take your store offline:
Go to the Property Snooze section on your Flipdish POS.
Select the marketplace and dispatch type (if applicable).
Set the snooze duration in hours.
Apply and publish the changes.
This will prevent new orders from being placed while allowing you to manage current orders.
3. Changing lead times and pickup times
Adjusting lead times and pickup times helps manage customer expectations. These times are configured during onboarding.
To change lead times or pickup times:
Contact the Flipdish support team for assistance with updates.
Who to contact for support
If you have issues or questions regarding these settings or the integration:
Contact the support team:
Email the Flipdish support team at [email protected]. Provide as much detail as possible to help troubleshoot the issue effectively.
Conclusion
By managing these key settings and knowing how to reach out for assistance, you can ensure that your Third-Party Order Management integration operates efficiently, improving both your workflow and customer experience.