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How 3rd Party Order Management Works with Just Eat
How 3rd Party Order Management Works with Just Eat
Updated over a month ago

Integrating Just Eat with your Flipdish Point of Sale (POS) enhances order management by streamlining how orders are received and processed. Below is a breakdown of how the integration works and the key things to keep in mind.

Order Flow with Just Eat

1. Order placement

When customers place an order through Just Eat, it is sent directly to your Flipdish POS in real-time, enabling seamless processing.

2. Automatic syncing

Orders from Just Eat are automatically synced with the Flipdish POS, allowing for streamlined management and reducing manual input.

3. Device management

If you use your own delivery drivers, the Just Eat device must remain active at all times. This device is critical for managing order dispatch and sending status updates. Turning it off may cause orders to be delayed or not dispatched correctly.

Image Verification

1. Image requirements

Just Eat requires that images for menu items follow a 4:3 aspect ratio. Ensure your images meet this specification to avoid display issues.

2. Verification process

It may take up to 10 working days for Just Eat to verify your images. During this period, images might not appear on the marketplace, but your menu items will still be available for orders.

Features and Limitations

1. Menu management

All menu updates must be made within the Flipdish POS. Changes made directly in the Just Eat portal will not sync back, potentially leading to inconsistencies across platforms.

2. Modifiers and pricing

Ensure that modifier pricing is consistent across all connected platforms. Inconsistent pricing can lead to order rejection or syncing issues.

3. Snoozing items

If you snooze a menu item in the Flipdish POS, it will be hidden across all connected marketplaces, including Just Eat.

4. Snoozing the marketplace

If you need to temporarily stop accepting orders (e.g., for a few hours), you can use the Property Snooze functionality to set the marketplace to "unavailable" straight from your Flipdish POS.

Conclusion

By integrating Just Eat with the Flipdish POS, you can efficiently manage your orders and offer a smoother experience to your customers. Following the specified guidelines for device management, image verification, and menu consistency will help you maximize the effectiveness of your integration and reduce operational disruptions.

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