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Your Customer's FAQs

Your Customer's FAQs

Information to help you answer your customers' questions

James McCarthy avatar David McGregor avatar Heather Thompson avatar +3
13 articles in this collection
Written by James McCarthy, David McGregor, Heather Thompson and 3 others
Payments

Adding credit cards

Learn how your customers can start ordering and paying by card
Chelsea Vaughan avatar
Written by Chelsea Vaughan
Updated over a week ago

Remove credit cards

Learn how your customers can remove their credit cards from their ordering accounts
James McCarthy avatar
Written by James McCarthy
Updated over a week ago

Bank charge is higher than the order total

Why their bank statement may show a higher total
Heather Thompson avatar
Written by Heather Thompson
Updated over a week ago

My customer says their order has not been refunded

How long card refunds take to arrive, when they are sent etc
David McGregor avatar
Written by David McGregor
Updated over a week ago

Why does it look like my customer has been charged twice?

S
Written by Shane O'Neill
Updated over a week ago

Payment queries

Common customer queries about payment issues.
E
Written by Eoghan Byrne
Updated over a week ago

Why do my customers sometimes see a €0.00/£1.00 Flipdish charge on their card statement?

What is this charge on their card statement?
David McGregor avatar
Written by David McGregor
Updated over a week ago

How to pay for your online order

Step by step guide on how to pay online
Chelsea Vaughan avatar
Written by Chelsea Vaughan
Updated over a week ago
Ordering

How do customers enter a voucher code

How do customers enter their voucher codes?
Chelsea Vaughan avatar
Written by Chelsea Vaughan
Updated over a week ago

Customer voucher code is not working

Learn how to troubleshoot customer voucher code questions
Heather Thompson avatar
Written by Heather Thompson
Updated over a week ago

Does GPS need to be enabled to use the Android and iOS app?

Does GPS need to be switched on?
Heather Thompson avatar
Written by Heather Thompson
Updated over a week ago
Privacy

How to log out of the app/website

A simple guide on how your customers can log out
Chelsea Vaughan avatar
Written by Chelsea Vaughan
Updated over a week ago

How to opt out of promotions?

Learn how your customers can opt out of receiving marketing
Heather Thompson avatar
Written by Heather Thompson
Updated over a week ago