Your Customer's FAQs

Information to help you answer your customers' questions

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13 articles in this collection
Written by James McCarthy, David McGregor, Heather Thompson and 3 others

Payment queries

Common customer queries about payment issues.

Written by Eoghan Byrne
Updated over a week ago

Why does it look like my customer has been charged twice?

Written by Shane O'Neill
Updated over a week ago

Customer voucher code is not working

Learn how to troubleshoot customer voucher code questions

Written by Heather Thompson
Updated over a week ago

How do customers enter a voucher code

How do customers enter their voucher codes?

Written by Chelsea Vaughan
Updated over a week ago

How to opt out of promotions?

Learn how your customers can opt out of receiving marketing

Written by Heather Thompson
Updated over a week ago

Why do my customers sometimes see a €0.00/£1.00 Flipdish charge on their card statement?

What is this charge on their card statement?

Written by David McGregor
Updated over a week ago

How to pay for your online order

Step by step guide on how to pay online

Written by Chelsea Vaughan
Updated over a week ago

Adding credit cards

Learn how your customers can start ordering and paying by card

Written by Chelsea Vaughan
Updated over a week ago

Remove credit cards

Learn how your customers can remove their credit cards from their ordering accounts

Written by James McCarthy
Updated over a week ago

My customer says their order has not been refunded

How long card refunds take to arrive, when they are sent etc

Written by David McGregor
Updated over a week ago

Bank charge is higher than the order total

Why their bank statement may show a higher total

Written by Heather Thompson
Updated over a week ago

Does GPS need to be enabled to use the Android and iOS app?

Does GPS need to be switched on?

Written by Heather Thompson
Updated over a week ago

How to log out of the app/website

A simple guide on how your customers can log out

Written by Chelsea Vaughan
Updated over a week ago