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Your Customer's FAQs
Your Customer's FAQs
Information to help you answer your customers' questions
+2
13 articles in this collection
Written by
James McCarthy,
David McGregor,
Chelsea Vaughan
and 2 others
Payments
Adding credit cards
Learn how your customers can start ordering and paying by card
Written by
Chelsea Vaughan
Updated over a week ago
Remove credit cards
Learn how your customers can remove their credit cards from their ordering accounts
Written by
James McCarthy
Updated over a week ago
Bank charge is higher than the order total
Why their bank statement may show a higher total
Written by
David McGregor
Updated over a week ago
My customer says their order has not been refunded
How long card refunds take to arrive, when they are sent etc
Written by
David McGregor
Updated over a week ago
Why does it look like my customer has been charged twice?
S
Written by
Shane O'Neill
Updated over a week ago
Payment queries
Common customer queries about payment issues.
E
Written by
Eoghan Byrne
Updated over a week ago
Why do my customers sometimes see a €0.00/£1.00 Flipdish charge on their card statement?
What is this charge on their card statement?
Written by
David McGregor
Updated over a week ago
How to pay for your online order
Step by step guide on how to pay online
Written by
Chelsea Vaughan
Updated over a week ago
Ordering
How do customers enter a voucher code
How do customers enter their voucher codes?
Written by
Chelsea Vaughan
Updated over a week ago
Customer voucher code is not working
Learn how to troubleshoot customer voucher code questions
Written by
David McGregor
Updated over a week ago
Does GPS need to be enabled to use the Android and iOS app?
Does GPS need to be switched on?
Written by
David McGregor
Updated over a week ago
Privacy
How to log out of the app/website
A simple guide on how your customers can log out
Written by
Chelsea Vaughan
Updated over a week ago
How to opt out of promotions?
Learn how your customers can opt out of receiving marketing
Written by
David McGregor
Updated over a week ago