English Support Articles

Flipdish English Helpdesk

Conor McCarthy avatar David McGregor avatar Heather Thompson avatar +3
82 articles in this collection
Written by Conor McCarthy, David McGregor, Heather Thompson and 3 others
Flipdish Printers

Printer troubleshooting guide

Common issues that may cause your printer to stop working
Conor McCarthy avatar
Written by Conor McCarthy
Updated over a week ago

How does auto-reject work?

What happens when my stores doesn't accept a Flipdish order?
Heather Thompson avatar
Written by Heather Thompson
Updated over a week ago

Reprint orders

How to re-print orders from your printer
Heather Thompson avatar
Written by Heather Thompson
Updated over a week ago

Change the number of printouts from your printer

How to change the number of receipts printed
Heather Thompson avatar
Written by Heather Thompson
Updated over a week ago

How to adjust the ringer volume of your printer

Learn how to turn up or down the volume for your Flipdish printer
Heather Thompson avatar
Written by Heather Thompson
Updated over a week ago

Set your printer to auto-accept orders

Learn how to make your printer accept orders automatically instead of manually pressing ACCEPT when orders come through
Heather Thompson avatar
Written by Heather Thompson
Updated over a week ago

How to change the ringtone on your Flipdish printer

Update your printer's ring tone
Chelsea Vaughan avatar
Written by Chelsea Vaughan
Updated over a week ago

Ordering a replacement printer

Accidents happen and printers get broken. Learn how to get a new one.
Chelsea Vaughan avatar
Written by Chelsea Vaughan
Updated over a week ago

Replacement printer rolls

Where to buy printer rolls
Chelsea Vaughan avatar
Written by Chelsea Vaughan
Updated over a week ago

Connect printer to WiFi

How to connect your printer to your WiFI network
Conor McCarthy avatar
Written by Conor McCarthy
Updated over a week ago

Select a lead time on your printer

How to choose a lead time on your Flipdish printer
Chelsea Vaughan avatar
Written by Chelsea Vaughan
Updated over a week ago
Your Customers FAQs

Customer voucher code is not working

Learn how to troubleshoot customer voucher code questions
Heather Thompson avatar
Written by Heather Thompson
Updated over a week ago

How do customers enter a voucher code

How do customers enter their voucher codes?
Chelsea Vaughan avatar
Written by Chelsea Vaughan
Updated over a week ago

How to opt out of promotions?

Learn how your customers can opt out of receiving marketing
Heather Thompson avatar
Written by Heather Thompson
Updated over a week ago

Why do my customers sometimes see a €0.00/£1.00 Flipdish charge on their card statement?

What is this charge on their card statement?
David McGregor avatar
Written by David McGregor
Updated over a week ago

How to pay for your online order

Step by step guide on how to pay online
Chelsea Vaughan avatar
Written by Chelsea Vaughan
Updated over a week ago

Adding credit cards

Learn how your customers can start ordering and paying by card
Chelsea Vaughan avatar
Written by Chelsea Vaughan
Updated over a week ago

Remove credit cards

Learn how your customers can remove their credit cards from their ordering accounts
James McCarthy avatar
Written by James McCarthy
Updated over a week ago

My customer says their order has not been refunded

How long card refunds take to arrive, when they are sent etc
David McGregor avatar
Written by David McGregor
Updated over a week ago

Bank charge is higher than the order total

Why their bank statement may show a higher total
Heather Thompson avatar
Written by Heather Thompson
Updated over a week ago

Does GPS need to be enabled to use the Android and iOS app?

Does GPS need to be switched on?
Heather Thompson avatar
Written by Heather Thompson
Updated over a week ago

How to log out of the app/website

A simple guide on how your customers can log out
Chelsea Vaughan avatar
Written by Chelsea Vaughan
Updated over a week ago