English Support Articles

Flipdish English Helpdesk

Conor McCarthy avatar David McGregor avatar Heather Thompson avatar +3
77 articles in this collection
Written by Conor McCarthy, David McGregor, Heather Thompson and 3 others
General Information

Can my customers call or email your support line?

My customer has a question - will you speak to them directly?
Heather Thompson avatar
Written by Heather Thompson
Updated over a week ago

How to keep your rejected orders low

Accept more orders to make more money online
Heather Thompson avatar
Written by Heather Thompson
Updated over a week ago

Going offline temporarily

Need to close early today? Delivery driver out sick and need deliveries disabled for the day? Closed next Tuesday?
Chelsea Vaughan avatar
Written by Chelsea Vaughan
Updated over a week ago

No shows / bogus orders

What if a customer doesn't collect their food or answer their phone on delivery?
David McGregor avatar
Written by David McGregor
Updated over a week ago

Address is not in my delivery zone

Learn how you can reject orders outside of your delivery area
Heather Thompson avatar
Written by Heather Thompson
Updated over a week ago

SMS deliverability

Why are my customers not getting the text messages?
Chelsea Vaughan avatar
Written by Chelsea Vaughan
Updated over a week ago

Your customer's phone number doesn't seem to work

How to call foreign phone numbers
Heather Thompson avatar
Written by Heather Thompson
Updated over a week ago

Going the extra step to improve the user experience

Learn how Flipdish reduces the amount of information a customer needs to enter in order to make a purchase
Conor McCarthy avatar
Written by Conor McCarthy
Updated over a week ago

Google analytics

Learn how to track conversions and visits using Google Analytics
James McCarthy avatar
Written by James McCarthy
Updated over a week ago

Facebook analytics

Learn how to track customers using Faceook analytics
Conor McCarthy avatar
Written by Conor McCarthy
Updated over a week ago
Flipdish Printers

Printer troubleshooting guide

Common issues that may cause your printer to stop working
Conor McCarthy avatar
Written by Conor McCarthy
Updated over a week ago

How does auto-reject work?

What happens when my stores doesn't accept a Flipdish order?
Heather Thompson avatar
Written by Heather Thompson
Updated over a week ago

Reprint orders

How to re-print orders from your printer
Heather Thompson avatar
Written by Heather Thompson
Updated over a week ago

Change the number of printouts from your printer

How to change the number of receipts printed
Heather Thompson avatar
Written by Heather Thompson
Updated over a week ago

How to adjust the ringer volume of your printer

Learn how to turn up or down the volume for your Flipdish printer
Heather Thompson avatar
Written by Heather Thompson
Updated over a week ago

Set your printer to auto-accept orders

Learn how to make your printer accept orders automatically instead of manually pressing ACCEPT when orders come through
Heather Thompson avatar
Written by Heather Thompson
Updated over a week ago

How to change the ringtone on your Flipdish printer

Update your printer's ring tone
Chelsea Vaughan avatar
Written by Chelsea Vaughan
Updated over a week ago

Ordering a replacement printer

Accidents happen and printers get broken. Learn how to get a new one.
Chelsea Vaughan avatar
Written by Chelsea Vaughan
Updated over a week ago

Replacement printer rolls

Where to buy printer rolls
Chelsea Vaughan avatar
Written by Chelsea Vaughan
Updated over a week ago

Connect printer to WiFi

How to connect your printer to your WiFI network
Conor McCarthy avatar
Written by Conor McCarthy
Updated over a week ago

Select a lead time on your printer

How to choose a lead time on your Flipdish printer
Chelsea Vaughan avatar
Written by Chelsea Vaughan
Updated over a week ago