To cancel or refund an order, please visit the portal.

Refunds: possible for orders paid online only.
Cancels: possible for both orders paid online and cash orders. Cancelled orders will not be counted towards the customers' loyalty order count.

Refunds can only be processed for orders under 7 days old. 

Your order fee will be refunded in proportion to the amount of the order that is refunded. For example, if you refund €10 of a €20 order, half of the fees for the order will be refunded.

Want to refund kiosk orders? Learn how here.

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