To cancel or refund please follow the below steps:

1 - Please visit the portal

2- Select "Orders" from the left panel

3- Type your order number on the search bar

4- Select "Refund"

If the order is "paid" there will be an option to "notify the customer". Orders that are "unpaid" do not have that feature.

Refunds: possible for orders paid online, or kiosks with Stripe card readers only.
Cancels: possible for both orders paid online and cash orders. Canceled orders will not be counted towards the customers' loyalty order count.

Refunds can only be processed for orders under 7 days old. 

Your order fee will be refunded in proportion to the amount of the order that is refunded. For example, if you refund €10 of a €20 order, half of the fees for the order will be refunded.

Want to refund kiosk orders? Learn how here.

To learn more about Flipdish’s products or how to grow your online business enrol for FREE in the Flipdish Academy here:

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