At Flipdish we have lots of checks to help prevent credit card fraud.
We have Inbuilt Fraud Detection Systems that are programmed to detect a variety of suspicious transactions.
This does not remove the need for all stores to be vigilant for suspicious orders to avoid unnecessary credit card chargebacks. It is important for your business to train your staff to reject suspicious orders.
Some general tips to flag suspicious orders would be if:
- If the order is marked as originating from a Fraud Zone, i.e. an address where a dispute has arisen previously. If you use a Flipdish terminal, this is flagged for your review on the print out.
- Order is unusually large – larger than your average order amount. If you use a Flipdish terminal, this is flagged for your review on the print out.
- Order is from a phone number with an unusual prefix
- Order has suspicious instructions, e.g. 'Meet you at the corner of the street'
- Order has many non-perishable items, e.g. 1 pizza and 20 cans of drink
Specifically, here is what your store can do when a suspect order is flagged:
- Phone the customer to check the validity of the order
- Inform the customer you will be asking them to show a photo ID/physical card used to pay online before you make or handover the order. If they cannot produce these items it may be prudent to reject the order
- Refund the online payment and require the customer to pay using chip and pin or cash
- Outright refuse the order
- Have CCTV footage
Here is a link you can share with your team on how the Flipdish fraud detection process operates to protect your business: https://help.flipdish.com/english-support-articles/payments-and-charges/fraud-detection
Related article: How to keep chargebacks low